  
Thank you for your interest in Greenbush. Have a look at our quality commitment below and visit our main index of herbs and information by clicking the button above. Frontier has now discontinued their line of herb capsules. But we have maintained the same commitment to quality with our new line of Greenbush capsules and alcohol free extracts.
Years ago, Frontier decided to become the quality leader in the natural food industry. Today you can't work at Frontier without being conscious of quality-it's woven in to every part of the business. If you're a new employee in a packaging area, you'll learn your first day that part of your job is to stop production and call Quality Assurance if you spot a potential problem. If you're a financial manager, you know that lowering product quality is not an acceptable cost-cutting measure. If you're in sales and marketing, you depend on Frontier's ability to consistently deliver superior quality at competitive prices. There are no secrets or gimmicks to Frontier quality. Just hard work and commitment.
Quality from the Start
Frontier actively recruits and develops quality organic growers. For over a decade, we have been one of the largest buyers of organic herbs in the United States. We visit growers all over the world to observe and discuss the growing and harvesting of the herbs and spices we buy. Over the years, we've have built relationships with quality-conscious suppliers who consistently provide the best of a year's crop and respect our standards-including no irradiated products. Thorough inspection of a pre-shipment sample is performed on each product Frontier buys. Using our in-house lab as well as independent labs, we run tests for flavor, color, aroma, moisture, mesh size, volatile oil content, bacteria count, pesticides, and herbicides. Only 40% of the samples we test are approved and released for production.
Maintaining Quality
Once herbs and spices arrive at Frontier, every aspect of their handling is done with quality in mind. We have climate controlled storage (60û F and 50% relative humidity) to preserve freshness and volatile plant constituents. We were the first in the herb and spice industry to use carbon dioxide fumigationÑa safe, effective alternative to chemical fumigation agents such as methyl-bromide (which has recently been identified as a serious ozone threat as well). Strict sanitation rules are enforced through regular inspections by Quality Assurance. Product handling, processing and packaging systems are all set up to maximize the quality of the final product. Exposure to moisture and heat is minimized at all times. Much of our grinding is done cryogenically at temperatures as low as - 70 F to prevent the loss of quality which may result from the heat of grinding. Our herbs and spices are packaged in materials which ensure the optimum quality of a product-foil laminate pouches, glass bottles, or plastic bags double-bagged in paper.
Monitoring Quality
We know we're maintaining quality at Frontier because we check it every step of the way. Our Quality Assurance team monitors everything from the temperature in the warehouse to samples of each batch of seasoning blend. A sophisticated system of computerized inventory allows any herb or spice, even a minor ingredient in a blend, to be instantly located or traced back to its origin. If questions are raised about the quality of an herb or spice, the whole lot can be quickly located and checked.
Guaranteed Quality
30 Day Guarantee. If there is a problem with your product take these simple steps:
1. Notify us of the problem by e-mailing us at info@greenbush.net. We may be able to take care of it right away. Include your order number or approximate date of purchase so we can verify your purchase.
2. If it is necessary to return your products pack them securely in their original containers. Send us a note describing the problem and be sure to include your name, address and date of purchase or order number. let us know if you want a credit or replacement. Ship them to:
Greenbush Natural Products 15532 Scorpion Dr. Fountain Hills, AZ 85268
Thanks for visiting! We'd appreciate hearing your comments.
Copyright © 1996, Frontier Natural Products Co-op
|